Last updated: May 14, 2026. This document is subject to revision as our service evolves. Material changes will be communicated to active users. Questions: [email protected].

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Operator: MEMORIS Global AI Studio · Operating in Slovenia / European Union · Corporate structure under finalization

Quick answers to the questions we hear most often. Can't find what you need? Email [email protected]. We respond within 48 hours.

Getting Started

Conversations

Subscription & Billing

Privacy & Safety

Technical Issues

About TRUENECT

For anything not covered here, email [email protected]. We respond within 48 hours.

Help Center

Getting Started

How do I create an account?

How do I choose my persona?

What can I do on the free tier?

Any tips for my first chat?

Conversations

How does memory work?

Why does she text me first?

Can I have multiple personas?

What about voice messages?

Does she actually remember everything?

Subscription & Billing

How do I upgrade?

How do I cancel?

What's the refund policy?

Is billing discreet?

What payment methods do you accept?

Privacy & Safety

How private are my conversations?

How do I delete my account?

How do I report abuse or a bug?

Is my data encrypted?

Are personas real people?

Technical Issues

The app isn't loading, what now?

I forgot my password.

I didn't get my verification email.

Voice messages aren't working.

Which browsers do you support?

About TRUENECT

Who built TRUENECT?

Where is my data stored?

What makes TRUENECT different?